Communication & Response

Vulnerability Disclosure

OneReach.ai follows a responsible disclosure process that enables security researchers, partners, and customers to report potential vulnerabilities through clear and accessible channels. Reported issues are triaged, assessed, and addressed in a timely manner in accordance with established security practices.

Incident Response Principles

There are defined detection and response procedures in place to minimize the impact of security incidents and restore normal operations quickly. These principles include containment, remediation, and coordinated communication, as well as post-incident review to identify root causes and drive continuous security improvements.

Security Contact

OneReach.ai provides dedicated security contact information and clearly defined escalation paths to each customer, ensuring that security concerns are routed to the appropriate teams without delay.